Effective date: 1 January 2025 · Last updated: 05 April 2026
By making a reservation, accessing our website, or staying at Amahle Guest House ("we", "us", "our", or "the Property"), you ("the Guest") agree to be bound by these Terms and Conditions in full. If you do not agree, you must not use our services or make a booking.
These Terms apply to all guests, visitors, and users of the Amahle Guest House website and booking services.
All bookings are subject to availability and are confirmed only upon receipt of full payment or an agreed deposit. A booking confirmation email constitutes a binding agreement between the Guest and Amahle Guest House.
Guests are responsible for providing accurate personal information, including name, contact details, and the correct number of guests. Inaccurate information may result in the cancellation of your booking without a refund.
All prices are quoted in South African Rand (ZAR) and are inclusive of applicable taxes unless stated otherwise. Rates are per room per night. We reserve the right to correct pricing errors at any time prior to confirmation.
Payment is processed securely via Paystack. By completing payment you authorise the charge to your card. We do not store card details on our servers.
All cancellation requests must be submitted in writing via email to our reservations team. The date the written notice is received determines which tier applies.
| Notice Period Before Arrival | Refund | Status |
|---|---|---|
| 30 days or more | 100% of the booking amount | Full Refund |
| 8 – 29 days | 50% of the booking amount | Partial Refund |
| 0 – 7 days | No refund | Non-Refundable |
| No-Show | Full booking amount forfeited | Non-Refundable |
| Early Departure | Remaining nights forfeited | Non-Refundable |
If a guest fails to arrive on the scheduled check-in date without prior written notification, the full booking amount will be forfeited and the reservation cancelled.
If a guest departs before the scheduled check-out date, the full booking amount for the remaining booked nights is forfeited. No refund will be issued for unused nights arising from an early departure.
In exceptional circumstances beyond either party's control (e.g. natural disasters, declared national emergencies), we will consider cancellation requests on a case-by-case basis at management's discretion.
Approved refunds are processed within 5–10 business days to the original payment method. Processing times may vary depending on your bank or card issuer.
Amahle Guest House shall not be liable for any loss, damage, theft, or injury to persons or property occurring on the premises, except where directly attributable to the gross negligence of management or staff.
Guests are responsible for the safekeeping of their personal belongings. We recommend the use of in-room safes where available. Amahle Guest House accepts no responsibility for lost or stolen items.
To the maximum extent permitted by applicable South African law, our total liability for any claim arising from your stay shall not exceed the total amount paid for your booking.
Your personal data is collected and processed in accordance with our Privacy Policy, which forms part of these Terms. By making a booking you consent to the processing of your personal data as described therein.
We process personal data in compliance with the Protection of Personal Information Act (POPIA) 4 of 2013 (South Africa) and, where applicable, the General Data Protection Regulation (GDPR).
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of South Africa.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
For questions regarding these Terms, please contact:
Amahle Guest House
Email: info@amahleguesthouse.co.za
Website: www.amahleguesthouse.co.za